Help with Online Banking Log-in
88 FAQ results
These FAQs may
How do I log in to Online Banking?
You’ll find step-by-step instructions here.
What do I have to do to log in to Online Banking if I've previously saved my details?
If you've saved your details, they should automatically appear when you log in to Barclays Online Banking. See details here.
What do I do if I’ve lost or forgotten my Online Banking log-in details?
You may be able to retrieve this online – it depends which part of your log-in details you’ve lost or forgotten. Find out more here.
Why do I need to log in to Barclays Mobile Banking to make a video call?
You need to make your video call via Barclays Mobile Banking so we know what topic you want to discuss and can send you straight to the right person.
I am a mortgage-only customer and I’ve forgotten my Online Banking log-in details. What do I do?
Find out how to get a reminder of your Online Banking details as a mortgage-only customer.
How can I log in to Online Banking without my PINsentry card reader?
You may be able to use either Mobile PINsentry or a passcode and memorable word to log in. Find out how to do this here.
It's difficult to remember my Online Banking log-in details. What can I do?
You can save some Barclays Online Banking log-in details on your computer. See how here.
If I’ve got a new phone, can I just download the Pingit app again and log in?
No, you’ll need to follow certain steps to re-register for Pingit. We explain what to do here.
Why can’t I log in to a saved Agreement in Principle with my Online Banking details?
If you started your Agreement in Principle (AiP) without logging into Online Banking, you’ll need to use the Barclays Digital ID you created to save it.
Do I need to use PINsentry to view my Online Statements?
No, you can also log in with your passcode and memorable word. You can do this here.
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99+ pages results
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New log-in for Online Banking
We’ve simplified Online Banking to make it easier and quicker and added more help every step of the way.
Log in to start or resume your AiP
Want an idea of what we could lend you for a mortgage without affecting your credit score? Complete a mortgage Agreement in Principle (AiP).
Log in to Online Banking
If your account has moved from Barclays Direct, find out how to log in to Barclays Online Banking and access your account online.
Good news: Easier log-in for Online Banking
IDV Help page, Basic access, Log in to Online Banking, PINsentry
Logging in to Online Banking
Watch video tutorials on how to log in to Barclays online banking and find out the different ways you can access your account online.
Go paperless with Online Statements
View, print and download your statements as and when you please, just log in to your Barclays online banking account and switch to online statements today.
Retrieve your Barclays Home Insurance quote
View your saved Barclays Home Insurance quote. You'll need your email address and the password you registered to log in. You can then amend or purchase your quote.
Videos and demos
Our videos show you how to start banking online, on your phone and by text. They're short and to the point and cover what you'll need to get started, how to log in securely and how to use the great new features.
Keep secure copies of your holiday documents
Barclays Cloud It
Expedia through Barclays
Test page for Expedia
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