PINsentry card readers for Online Banking
Your PINsentry card reader has batteries and works remotely, so you won’t need to plug it in.
It won’t interact with your computer. It’ll use your card details to give you a unique code for you to securely log in to Online Banking. We’ll never ask you to enter details to synchronise the card reader.
You won’t need to activate the card reader before you use it, but we recommend removing the warning labels.
You can use someone else’s card reader, even if it’s from another bank, but you can only use your own bank card and PIN. For your security, you should only use a card reader from a trusted source and make sure the label on the back hasn’t been removed or damaged.
Ordering a PINsentry card reader
If you’re registered for our app, you can use Mobile PINsentry instead of ordering a card reader.
If you’d prefer a physical device, you can order one in Online Banking:
- Log in to Online Banking
- Select ‘Manage accounts’
- Choose ‘Order’
- Then ‘Order a PINsentry card reader’.
Ordering an audio accessible PINsentry card reader
If you’re registered for our app, you can use Mobile PINsentry instead of ordering a card reader.
If you’d prefer to order a physical device, you can message us in the app or call us:
- Personal – call us on 03457 345 3451 if you’re in the UK or +44 24 7684 20991if you’re outside the UK. We’re here Monday to Friday from 8am to 8pm, Saturdays from 9am to 5pm and closed on Sundays
- Premier – call us on 0800 924 73651 if you’re in the UK or +44 161 869 80121 if you’re outside the UK. We’re here 24 hours a day, seven days a week
- Business – call us on 0345 605 23451 if you’re in the UK or +44 24 7684 20911 if you’re outside the UK. We’re here Monday to Friday from 8am to 8pm and closed on weekends.
Generating a PINsentry code using a card reader
- Put your card into the reader and select ‘IDENTIFY’
- Enter your card PIN and follow the onscreen instructions
- You’ll see an eight-number code – you’ll need to enter this into the relevant boxes on the log-in page
- Select ‘Log in to Online Banking’
- Enter the code on your log-in page.
Generating a PINsentry code using an audio accessible card reader
- Turn up the dial, then put your card into the reader
- Enter your card PIN and follow the audio instructions. You can listen to them through the built-in speaker or by plugging in headphones
- You’ll hear an eight-number code – you’ll need to enter this into the boxes on the log-in page. There’ll be a single ‘beep’ when you’ve heard all the numbers of the code
- Select ‘Log in to Online Banking’
- Enter the code on your log-in page
- Wait for the audio responses to finish before you press a key, otherwise, the reader won’t register it
- Press the ‘CLEAR’ button right after you’ve heard an audio response to repeat it.
If you can’t see the code:
- Press ‘0’ to make the text bigger
- Press ‘0’ again to hear the first digit of the code
- Continue pressing ‘0’ to hear the next seven digits.
1 To maintain a quality service, we may monitor or record phone calls. Call charges.