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Making a complaint

How do I make a complaint?

We’re sorry that you’re not happy with our service. By making a complaint, you’re giving us the opportunity to investigate and improve our services for everybody.

If you have Online Banking, the best way to complain is to log in and communicate via Secure Message – it’s quick, easy and secure.

If you don’t have Online Banking, or don’t have an account with us, you can drop us a quick note through our online form and we’ll call you back to discuss. If you’d prefer, you can call or write to us instead. 

  • Online

    The quickest way for us to resolve your complaint is through our Secure Message Centre. 

    Please log in to Online Banking and use our complaints form. This form is a secure way to send your complaint online, so you may include your account information. We aim to message you back within 2 hours during business opening times (8am to 8pm).

    Don’t have access to Online Banking?

    If you don’t have access to Online Banking you can use our email form without logging in. We’ll give you a call back to discuss.

    Please note, we can’t answer questions about your account if you use this form, as emails aren’t a secure way to communicate. Please don’t include any account details in your message.

    If you need to include your account information, please call us instead.  

  • By phone

    Calling is one of the fastest ways to talk to us about your complaint. Lines are open 24 hours a day, 7 days a week, meaning your complaint will be investigated with care by our knowledgeable team – at a convenient time for you.  

    Please call us on one of these numbers, and select option 1:

    From the UK: 0800 282 390*

    From abroad: +44 (0)207 116 7488*

    Lines are open 24 hours a day, 7 days a week. 

  • By post

    You can send a letter explaining your complaint to: 

    Freepost Barclays Customer Relations

    You don’t need to include a postcode or add a stamp for your letter to reach us, but please remember to take the postal service into account for our response time.

  • Branch

    If you want to talk to someone face-to-face, you can visit us in branch to discuss your complaint.

Download our pdf guide to making a complaint

If you have a complaint 1.89 MB

Question 1 of 6 aboutMaking a complaint

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