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Making a complaint

How do I make a complaint?

We’re sorry that you’re not happy with our service. By making a complaint, you’re giving us the opportunity to investigate and improve our services for everybody.

If you’re registered for Online Banking, you can log in and start a web chat or send us a secure message with details of your complaint. Logging in before telling us about your complaint means we’ll have access to your account details so it’s quicker and easier for us to help you.

If you don’t have Online Banking, or don’t have an account with us, you can drop us a quick note through our online form and we’ll call you back to discuss. If you’d prefer, you can call or write to us instead. 


  • Online

    Start a web chat 

    Log in with your Online Banking details to start a web chat and discuss your complaint with one of our advisers. Once you’ve logged in, select ‘Contact us’ from the top menu, followed by ‘Your complaint’. Web chat is open all day, every day.

    Secure message 

    To send a secure message, log in to Online Banking and use our complaints form.

    This form is a protected way to send your complaint online, so you may include your account information. We aim to message you back within 2 hours during business opening times (8am to 8pm).

    Not registered for Online Banking? 

    Please fill in our online form with your complaint details and we’ll call you to talk it through. 

    Please note, we can’t answer questions about your account if you use this form, as emails aren’t a secure way to communicate. Please don’t include any account details in your message.

  • By phone

    Calling is one of the fastest ways to talk to us about your complaint. Lines are open 24 hours a day, 7 days a week, meaning your complaint will be investigated with care by our knowledgeable team – at a convenient time for you.  

    Please call us on one of these numbers, and select option 1:

    From the UK: 0800 282 390*

    From abroad: +44 (0)207 116 7488*

    Lines are open 24 hours a day, 7 days a week. 

  • By post

    You can send a letter explaining your complaint to: 

    Freepost Barclays Customer Relations

    You don’t need to include a postcode or add a stamp for your letter to reach us, but please remember to take the postal service into account for our response time.

  • Branch

    If you want to talk to someone face-to-face, you can visit us in branch to discuss your complaint.

Question 1 of 6 aboutMaking a complaint

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