We’re sorry that you’re not happy with our service. By making a complaint, you’re giving us the opportunity to investigate and improve our services for everybody.
If you’re registered for Online Banking, you can log in and start a web chat or send us a secure message with details of your complaint. Logging in before telling us about your complaint means we’ll have access to your account details so it’s quicker and easier for us to help you.
If you don’t have Online Banking, or don’t have an account with us, you can drop us a quick note through our online form and we’ll call you back to discuss. If you’d prefer, you can call or write to us instead.