For policies taken out from 29 November 2010 (administered by FirstAssist Insurance Services Limited 1)
To claim on your policy, please call 0845 026 7198 (Monday to Friday, 8am–8pm) when you return to the UK, or call +44 (0) 1422 327 198 from abroad.
For emergencies abroad, please call +44 (0) 208 763 3196. Lines are open 24 hours a day, 365 days a year.
For general queries or calls about existing claims, lines are open Monday to Friday 8am–8pm. Calls may be monitored or recorded Read call charges info.
For policies taken out prior to 29/11/10 (administered by Aviva Insurance UK Limited 2)
To claim on your policy, please call 0800 068 8188 (Monday to Friday 8am–10pm, Saturday 8am–6pm, Sunday and Bank Holidays 10am–4pm) when you return to the UK.
For emergencies abroad, please call +44 (0) 1603 208 410. Lines are open 24 hours a day, 365 days a year. Read call charges info.