I’ve forgotten my debit card PIN. How do I get a reminder?

  • Online banking

    You can get a reminder of your debit card PIN in Online Banking.  


    Login to Online Banking

    Select ‘Manage accounts’ menu 

    Select ‘View my debit card PIN’ from the ‘Card Service’ menu


    If you have multiple accounts with debit cards select the appropriate one from the drop down.

    Enter the 3 digital security code from the back of your debit card and press the “Next” button. 

    You will then receive a SMS message to containing an authorisation code. Enter this code and press the “Next” button

    Your PIN number will then be displayed on screen 

  • Telephone Banking

    Call 0345 734 5345*  and have your passcode ready. (Outside the UK, dial .) Listen for the correct option and follow the instructions.

    Premier Telephone Banking

    Call 08009 24 7 365*  and have your passcode ready. (Outside the UK, dial +44 161 869 8012.) Listen for the correct option and follow the instructions.

    Business Telephone Banking

    Call 0345 605 2345*  and have your passcode ready. (Outside the UK, dial +44 2476 842 091.) Listen for the correct option and follow the instructions.

  • Branch

    If you don’t have Online or Telephone Banking, you’ll need to visit a branch and ask for a PIN reminder. This will be sent in the post for security reasons.

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