Help with Security and fraud
Find helpGet the answers you need by reading our Frequently Asked Questions.
16 FAQ results
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How do I report fraud on one of my accounts?
Contact us immediately if you’ve been a victim of fraud. You can use our telephone number checker to make sure you’re getting through to our team.
If I’ve been a victim of fraud, should I report it to the police?
If your card or chequebook has been stolen, you should report it to your local police station and us immediately. Find out more about reporting fraud.
How do I report fraud on my Online Banking account?
Find the number to call if you suspect there's been fraudulent activity on your Barclays Online Banking account here.
Is my money protected from fraud using Barclays Online or Mobile Banking?
See details of our Online and Mobile Banking Guarantee, protecting your Barclays account from fraud, here.
What should I do if I’m a victim of fraud that affected something other than my card or account?
If you think you’ve been a victim of fraud that’s not related to your Barclays card or account, report it immediately to your bank and Action Fraud.
What should I do if I’m the victim of an investment scam?
If you think you are or may be a victim of investment fraud, you should report it immediately to Action Fraud. Find out how.
What is Cifas Protective Registration and how could it help me?
Cifas Protective Registration is a way to protect yourself against identity fraud if you think you might be at risk. Learn more.
Who should I contact if I spot fraudulent activity on my account?
Find out where you can get the numbers to call if you suspect fraudulent activity on your Barclays account here.
How do I know if an automated voice call from Barclays is genuine?
Find out here if an automated call you receive from Barclays is genuine.
I’ve been asked to synchronise or re-calibrate Mobile PINsentry with Online Banking. Is this a genuine request?
See if requests to synchronise the Mobile PINsentry function of the Barclays Mobile Banking app with your Barclays Online Banking are genuine or fraudulent
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Learn more about fraud prevention
The Barclays website contains lots of information about how you can protect yourself from financial fraud. But if you'd like to know even more, these sites can help.
Don’t be fooled, be fraud smart
Protect yourself and your accounts from fraud with our helpful tips
Want to know how you can protect yourself from credit and debit card fraud? Here are some of the most common scams and how you can avoid them.
Understanding email fraud
Email fraud is a growing form of crime. Our guide explains what it is and what to look out for.
How to recognise and avoid investment fraud
The term Boiler Room Fraud refers to a common scam where fraudsters posing as salespeople contact unsuspecting individuals and offer them seemingly exciting investment opportunities.
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Our promise to you
Now it's even easier to check your account balance or view your transactions. Even if you're nowhere near a PC, you can get instant access to Online Banking on your mobile with Mobile Banking. Find out about Barclays Pingit mobile payments.
Get the support and tools you need to help you manage and improve your credit score.
Credit Manager, putting you in control, Credit report, feature, credit profile, risk, identity theft, fraud
Online Banking Guarantee
Our Online Banking Guarantee means that, if you fall victim to Internet fraud on your Barclays bank account(s), we'll cover your loss - no matter how much is taken - as long as you've used Online Banking correctly. Find out more.
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