How safe is Pingit?

Pingit is so safe that the British Standards Institute (BSI) has awarded it the international ISO 27001 certification for security and resilience.

  • When you use it, you’re automatically protected by our Mobile Banking Guarantee. This means we’ll refund any money that is taken from your account if you’re an innocent victim of fraud
  • The app is protected by your Pingit passcode, which you must enter every time you open the app. Make sure that you don’t store this passcode on your phone or write it down anywhere

If you suspect a Pingit payment has been made from your account without your say-so, call us immediately on 0333 200 1012*.

*Lines are open 24 hours a day, 7 days a week. To maintain a quality service, we may monitor and record phone calls. Call charges.

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