How can I arrange or cancel a CHAPS payment?

CHAPS is a same-day UK electronic transfer (instructions must be received by 2pm on a working day). CHAPS payments are useful if you need to urgently send money to someone or when you buy a house and your solicitor needs to send money to the vendor. There is a charge of £25 for this service, free for Platinum Banking customers.

You can make CHAPs payments in Online Banking - you'll find the link under 'Pay & transfer' in the menu on your homepage.

You can also manage existing CHAPs payments online. Go to the 'Pay & transfer' menu and select 'Manage international and same day payments' under 'Manage and track'.

If you are a Premier client, you can contact Premier Telephone Banking on 0800 924 7365*.

*Lines are open 24 hours a day, 7 days a week. To maintain a quality service we may monitor or record phone calls. Call charges

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